Please contact our office by phone -or- you can print out the Service Application and Agreement (if available) to apply for service. We look forward to serving your water needs.

Please contact the office for current rates.

STEP 1, Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a black plastic box usually marked “water”. Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off. Be very careful not to damage the wire on the lid that is attached to the meter. STEP 2, Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large display of numbers. To be accurate in reading the meter – read the numbers with bars on the top of the numbers. The far right number starts at a 1/100 of a gallon. The second far right button will measure 1/10 of a gallon. The third one from the right will read in gallons, after that 10 gallon, 100 gallon, and so on. Read the number display from left to right. This is your meter reading. Meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest gallon used during a billing period. Compare that reading to what your bill states as your current or present reading.

STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If you have any questions or concerns please contact us at 918-682-6380.

Muskogee County Rural Water Dist. 5  offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs. If your payment is past due, paying online will not relinquish responsibility for any penalties, late fees or disconnect fees. IF YOUR WATER SERVICE HAS BEEN DISCONNECTED PLEASE CALL OUR OFFICE AT 918-682-6380 BEFORE MAKING YOUR PAYMENT ONLINE. IF MAKING PAYMENT ONLINE AFTER HOURS ADDITIONAL CHARGES OR DISCONNECT FEES MAY APPLY.

Pay ONLINE through our Safe & Secure Website – 7 days a week, 24 hours a day

We accept Visa, MasterCard and Discover (convenience fee applies)

*Pay FREE with your checking account

Call  (918) 682-6380 to pay by phone

How to pay

Pay immediately, schedule a payment or set up recurring monthly payments. (receive email reminders prior to our due date)

1. Click the pay bill link

2. You will be redirected to Online Bill Pay where you will be able to register or make a one-time payment to your account

Payment By Mail

If paying by check or money order through the mail, please send all payments with your payment coupon. Please do not fold, staple or clip your payment to the stub. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill. Our due date is the 16th of each month.

Automatic Bank Draft

The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account on the 10th of each month. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check.

Payment Through Financial Institution Online Bill Pay

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank’s website). Normally, these services debit the customer’s checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer’s account. Please consult with your bank for more information.

Payment Drop-off Location

You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy. We also have two payments night drops available. One located to the left of the front door (which drops your payment inside the building) and a drop off located in the parking lot that is secure and looks like a mailbox. Please do not drop off cash.

 

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water. We treat with chlorine and not cloramines.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner’s manual to keep from being hurt and or damaging the water heater.